Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. Do you separate your work life and personal life clearly?

A. Yes, very clearly

B. Somewhat

C. No, they are blended

3. Do you trust products sold by third-party sellers on major platforms?

A. Yes, if reviews are good

B. No, I prefer sold/shipped by the platform

C. It depends

4. What is your experience with click-and-collect (buy online, pick up in-store)?

A. Excellent, I use it often

B. It's okay

C. I've had problems

D. I haven't tried it

5. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet

6. Do you prefer experiences (travel, concerts) over physical goods?

A. Yes, definitely

B. I value both equally

C. No, I prefer physical goods

7. When shopping for electronics, what is most important?

A. Brand

B. Technical Specifications

C. Price

D. User Reviews

8. Do you track your package delivery status eagerly?

A. Yes, constantly

B. Yes, once or twice

C. No

9. What makes you loyal to a particular store or brand?

A. Rewards Program

B. Customer Service

C. Product Quality

D. Consistent Experience

10. How often do you dine out or order takeout?

A. Several times a week

B. Once a week

C. A few times a month

D. Rarely